FAQ

The right way to address a problem is to communicate with the management. If you require additional support, you can contact the coordinator, fill the complaint form, and submitted to us.
If resolution of the issue is outside the staff member’s or services authority, you will be provided with the details of the relevant person who can assist you. Alternatively, you may be provided with information to assist you in forming a written complaint.

You will be notified and contacted by one of our team member within 24 hours of your complaint that Harara for Disability Care Services has your complaint, then we going to investigate the issues straight away.
Harara for Disability Services will investigate and provide confirmation to you when the complaint has been addressed, or if another course of action is to be taken.
You will receive updates from your assigned contact on the process of the investigation.

If you feel your complaint has not been satisfactorily addressed, you may make an official complaint to the Manager to solve the problem.

As a service provider, Harara for Disability Services is maintaining Privacy Policy to ensure all information is kept secure and not disclosed to any other parties, except when required by law. Harara For Disability Care Services will always maintain confidentiality while dealing with the complaints process.
Both Harara for Disability and complainants are expected to maintain appropriate conduct during the investigation of complaints to allow an effective process in addressing the listed issues.